Cluby is a platform that supports your restaurant’s loyalty programme, customer communication and event promotion – and your role as staff is essential for providing a great customer experience.
How Cluby supports your restaurant
Customer registry: Cluby helps collect and manage your venue’s loyalty member data.
Loyal customers return more often: An active loyalty programme encourages repeat visits and higher spending.
Data-driven engagement: With Cluby, you can target offers and communications to the right customers.
Benefits for your customers
Free to join: Downloading the Cluby app and becoming a member is free.
Welcome reward: New members receive an exclusive reward when joining.
Ongoing perks: Members can always access your latest benefits in the app.
Events and news: Members can stay updated on upcoming events and offers.
Ticket sales: If your venue sells event tickets, they can be purchased directly through Cluby.
VIP & partner cards: Users can see their employee, VIP, or partnership cards in the app.
Everyday use for staff
Activating customers
Ask if the customer is already a member of your loyalty programme.
If not, guide them to download the Cluby app via QR code or app store.
Explain the benefits of joining.
Redeeming benefits
Customers activate rewards, cards, or event tickets in the app and show them at checkout.
Venue-specific benefits are also visible in your POS system.
Marketing materials and visibility
Smart Menus and QR codes: Help customers explore your menu and loyalty offers at the table.
Printed materials: Make sure Cluby brochures, stickers, and posters are visible every day.
Digital presence: Use Cluby’s visual materials on your in-venue displays and social media.
Tips for day-to-day service
Give customers time: If a guest hasn’t downloaded the app yet, let them take their time – you can serve the next customer in the meantime.
Be helpful: The more you know about your venue’s current offers and events, the better you can assist customers.
Need support?
Support centre: help.cluby.com
Live chat: Available in the Partner Hub and on Cluby’s website