Welcome to Cluby Partner Hub! 🧡 This guide walks you through all the most important features — from logging in to communication. A good place to start if you're a new user or want to make sure you're getting the most out of the platform.
Logging in
Once you've received your invitation by email, follow the registration flow to log in. You can return to Partner Hub at any time at partners.cluby.com.
💡 User permission levels: Cluby Partner Hub has three permission levels: Organisation admin (sees everything, manages all venues), Admin (venue-specific access) and Viewer (read-only access). More information: Managing users and permissions.
Members
In the Members view you can see all your loyalty customers. You can search for a specific member by name or email, and clicking on a member shows their full activity history — visits, redeemed benefits and cards.
Member benefits
Offer your members benefits that encourage them to come back. Benefits can be:
Welcome benefit — one-time, when a customer joins as a member
Daily — can be redeemed once a day
Weekly — once a week
Monthly — once a month
Recurring — no time limit
Stamp Passes
A Stamp Pass rewards your customers for repeat visits or purchases — digitally, without physical cards or stickers. Stamps can be collected in three ways: NFC card, QR code (Restolution POS integration) or rotating numeric code.
Member cards
With member cards you can offer your customers different membership tiers. There are three types of cards:
Given card — granted to a customer manually through Partner Hub, e.g. a VIP or staff card
Purchasable card — customers can buy this in the Cluby app, e.g. a season card
Recurring subscription card — renews automatically each month or year
Events and tickets
Create events and sell tickets directly through Cluby. Ticket buyers are automatically added to your customer register.
💡 Ticket transfers: In new events, the Ticket transfers setting is on by default — meaning your customers can transfer their purchased ticket to another person before the event. You can switch it off for individual events if you wish.
Action Links
Under Action Links you manage the physical touchpoints through which customers can earn a stamp or benefit with a single tap:
NFC cards — customers earn a stamp by tapping their phone on the card. Cards are activated for your organisation here and then linked to the Stamp Pass of your choice.
Birthday gifts
Send your members an automatic birthday surprise. A great way to show appreciation and bring customers back on their birthday.
Communicating with members
Keep your members up to date and engaged through push notifications and email marketing.
Integrations
Under Settings → Integrations you can connect Partner Hub to other systems:
Restolution — point-of-sale system for automatically redeeming Stamp Passes and member benefits at the till
EmailOctopus — email marketing directly from your member register via an API key
Read more
📋 All Cluby features — a comprehensive overview of the whole product.
💰 Pricing — what Cluby costs and what's included.
👥 Permissions and roles — manage who sees and does what.
🖼️ Image gallery — use Cluby's gallery or upload your own images for events, member cards and benefits.