Getting started with Cluby partner hub
Use the guides to help you get started with the basics.
35 articles
- Creating a Stamp Pass with NFC cards — a guide for restaurantsHow to create a digital Stamp Pass in Cluby Partner Hub using only an NFC card — an effortless loyalty reward without POS integration.
- Getting started with Partner HubUse this guide to get started easily and learn how to make the most of Cluby's key features.
- How to view and manage your loyalty member registerWhat data the Members view shows in Cluby Partner Hub, and how to give a member a card, stamp or free ticket directly from the member view.
- How to add, modify and deactivate member benefitsHow to add, modify and deactivate benefits in Cluby Partner Hub, and how to choose the right way to create a benefit.
- Creating and giving member cards (VIP, staff and partner cards)How to create and give given member cards — to VIP customers, staff and partner communities.
- How to create an event and sell tickets in Cluby Partner HubA step-by-step guide for creating an event and selling tickets in Cluby Partner Hub.
- Adding an NFC card to your Stamp Card — guide for restaurantsA restaurant's guide to activating an NFC card in Partner Hub, plus a ready-made guide you can share with your customers.
- How to add a loyalty program to your websiteIntegrate your loyalty program directly into your website to enhance customer experience and loyalty.
- User management and permissions in Cluby Partner HubHow to invite users, manage organisation-wide and venue-specific permissions, and adjust user roles in Cluby Partner Hub.
- Choose an image from the gallery in Partner HubQuickly find quality images for benefits, membership cards, birthday benefits and events using the Partner Hub image gallery.
- How to create a free event in Cluby Partner HubA step-by-step guide for creating a free event in Cluby Partner Hub — from the basics to publishing.
- Setting up the same Stamp Pass across multiple venues — guide for restaurantsHow to extend an existing Stamp Pass to a second venue so your customers collect the same stamps across all locations.
- Setting up the EmailOctopus integration in Cluby Partner HubConnect EmailOctopus to Cluby Partner Hub and send newsletters straight from your member register — no manual CSV export required.
- How to create subscription cards
- The three member card types in Cluby and how to use themGiven, purchased and recurring subscription cards — choose the right card type for VIP cards, season passes and monthly subscriptions.
- Ticket sales reports and payouts in ClubyHow to get your ticket sales reports by email and create a payout account in Cluby Partner Hub for payouts.
- How to create and sell a digital membership cardA step-by-step guide to creating, editing, and sharing a sellable membership card in the Cluby Partner Hub.
- How to send a push message from Cluby Partner HubHow to send, edit and delete push messages to your members from Cluby Partner Hub.
- Removing members' cards in Cluby Partner Hub
- How to add a new venue to Cluby Partner Hub when you already have an accountFollow these steps to add a new venue to Cluby Partner Hub and ensure all necessary details are correctly filled in.
- Assigning a member benefit to specific member cardsHow to offer exclusive member benefits only to holders of a particular member card (e.g. VIP, staff or season card holders) in Cluby Partner Hub.
- Cluby Partner Hub features — overviewAn overview of all Cluby's features for restaurants: member register, member benefits, member cards, Stamp Passes, events and tickets, integrations and communication.
- How to export email addresses from Partner Hub to your email marketing toolThis guide shows you how to export email addresses from Partner Hub and import them into your chosen email marketing tool.
- Creating a Stamp Pass in Cluby Partner HubA step-by-step guide for creating a Stamp Pass in Cluby Partner Hub — and how to choose the right stamping method for your venue.
- How to create and send birthday rewards to loyal customers and manage them in Cluby Partner Hub?How to create, send, and manage birthday rewards for loyal customers in the Cluby Partner Hub.
- Cluby guide for restaurant staffThis guide is intended for restaurant staff who use Cluby in their daily work.
- Tips on how to utilise different kind of cardsDiscover how Cluby’s versatile card solutions empower you to enhance member experiences, boost employee satisfaction, and strengthen business partnerships.
- Cluby pricing
- Custom marketing materials for your restaurantHow to order marketing materials tailored to your restaurant’s brand
- Setting up a Stamp Pass with the Restolution POS systemHow to connect Cluby Partner Hub to Restolution's POS system and set up an automatic Stamp Pass — the stamp registers for the customer automatically at the till.
- User permissions and roles in Cluby Partner Hub
- Managing your profile and settings in Cluby Partner HubYou can easily manage your profile, change language settings, and modify your reporting preferences within the Partner Hub.
- Cluby ticket sales management: instructions for cancelled and postponed eventsHow do I handle customer tickets when an event sold through the Cluby app is cancelled or postponed to a new date?
- Downloading your restaurant's customer loyalty register (as a CSV file)
- Adding a missing stamp manually in the Cluby Partner Hub