How the refund works if an event is cancelled, for example due to illness or for another reason:
The event organiser (restaurant or club) aims to announce the cancellation as quickly as possible in the Cluby app or through their own channels
Once the cancellation has been confirmed, Cluby processes the refund automatically — there's nothing you need to do
When you'll get your money back
The refund is paid to the same payment card you used to buy the ticket
The funds usually appear in your account within 2–5 working days after the refund is processed
Bank processing times may vary slightly, but the refund always happens automatically
Can't make it to the event, even though it hasn't been cancelled?
If you've bought a ticket but can't make it to the event yourself, you can transfer the ticket to another person directly from the Cluby app — to a friend or family member.
Open the ticket in the Cluby app (Purchases tab or the event's own view)
Select Transfer ticket
Enter the recipient's phone number — the same number they've used for their Cluby account
Confirm — the ticket moves instantly
💡 Good to know: Any refunds always go to the original buyer of the ticket, even if the ticket has been transferred to someone else.
📖 For more details: How to transfer a Cluby event ticket to someone else
Who's responsible for what
The event organiser is responsible for running the event itself and for any changes
Cluby handles the payment processing and ensures the refund reaches you smoothly and securely