For Cluby app users
FAQs and step-by-step guides for app users
20 articles
- Where can I find my event ticket and receipt, and can I transfer the ticket?Find your Cluby event ticket in the app or web version, get your receipt, and transfer the ticket to someone else if you can't make it.
- My payment went through but I didn't get my ticket. What do I do?
- Changing your name on your Cluby account — frequently asked questionsHow to change your name in Cluby, why a name can be changed only once a year, and why we sometimes ask for extra details.
- How to add or change your profile picture in the Cluby appYou can add or update your profile picture by following these steps.
- Steps to recover your passwordInstructions for changing your password.
- Member benefits in the Cluby app — a user's guideHow to become a loyalty member at your favourite restaurant and use member benefits in the Cluby app.
- How to change or update your profile picture in Cluby's web version
- How to transfer a Cluby event ticket to someone elseTransfer a Cluby event ticket to another person in seconds, straight from the app.
- I have a valid ticket but was denied entry to the eventWhat to do if a bouncer or venue staff denied you entry despite having a valid advance ticket?
- How to log in to Cluby through a web browser if you already have an account
- Changing the email address on your Cluby account
- Changing the phone number on your Cluby account
- How to pay with the Cluby appUsing the Cluby app for payments
- What if the event I bought a ticket for gets cancelled?
- Cluby user terms and conditions
- How to delete your Cluby account permanentlyA step-by-step guide to permanently deleting your Cluby account through the app.
- Changing city and country in the Cluby app
- The stamp didn't come through on my phone — NFC stamping troubleshootingIf tapping your phone on the restaurant's NFC card doesn't earn you a stamp in the Cluby app, here's how to fix it.
- Ending a loyalty membership in the Cluby app
- I received a member or staff card — how to add it to the Cluby appGot a code for a VIP, staff or partner card? Here's how to add it to the Cluby app and start using the benefits.