For Cluby app users
FAQs and step-by-step guides for app users
20 articles
Where can I find my event ticket and receipt, and can I transfer the ticket?Find your Cluby event ticket in the app or web version, get your receipt, and transfer the ticket to someone else if you can't make it.
My payment went through but I didn't get my ticket. What do I do?
Edit your name in the Cluby app
How to add or change your profile picture in the Cluby appYou can add or update your profile picture by following these steps.
Steps to recover your passwordInstructions for changing your password.
Member benefits in the Cluby app — a user's guideHow to become a loyalty member at your favourite restaurant and use member benefits in the Cluby app.
How to change or update your profile picture in Cluby's web version
How to transfer a Cluby event ticket to someone elseTransfer a Cluby event ticket to another person in seconds, straight from the app.
I have a valid ticket but was denied entry to the eventWhat to do if a bouncer or venue staff denied you entry despite having a valid advance ticket?
How to log in to Cluby through a web browser if you already have an account
Changing the email address on your Cluby account
Changing the phone number on your Cluby account
How to pay with the Cluby appUsing the Cluby app for payments
What if the event I bought a ticket for gets cancelled?
Cluby user terms and conditions
How to delete your Cluby account permanentlyA step-by-step guide to permanently deleting your Cluby account through the app.
Changing city and country in the Cluby app
NFC stamping isn't working in the Cluby appWhat to do if tapping the NFC card doesn't register a stamp in the Cluby app — a troubleshooting checklist.
Ending a loyalty membership in the Cluby app
I received a member or staff card — how to add it to the Cluby appGot a code for a VIP, staff or partner card? Here's how to add it to the Cluby app and start using the benefits.