This guide walks you through how to get your ticket sales reports by email and how to create a payout account in Cluby Partner Hub, so that payouts are sent automatically to your company's bank account.
Cluby uses Stripe for secure payment processing and payouts — one of the most trusted payment providers in the world.
1. Ticket sales reports by email
Ticket sales reports are sent automatically by email. If you'd like the reports to go to a different address, update the new email address in Partner Hub.
2. Creating a payout account
A payout account is needed so that we can pay out the sales made through Cluby — such as ticket revenues, membership fees and other purchases — directly to your venue's bank account. The account is set up once, and after that payouts happen automatically.
Before you start: what you'll need
Setting up the payout account takes a few minutes when you have the following details ready:
Account Information – account name, email address, and venues to link
Company Details – business registration number, website, and bank account (IBAN)
Business Address – your company's official registered address
Representative Information – name, email, date of birth, and address of an authorized person
💡 Tip: You'll find the IBAN in your business banking portal or on a bank statement. The representative is a person authorised to sign on behalf of your company (e.g. the CEO or managing director).
Step 1: Open the Payouts view
Log in to Partner Hub at partners.cluby.com.
Open the Billing section in the left-hand navigation.
Select Payouts.
Step 2: Start creating the payout account
In the Payouts view there are two ways to start: the Get started with Payouts button at the top, or the Create payout account card in the middle. Both lead to the same place.
Click Create payout account →.
Step 3: Fill in the details
Setting up the payout account is split into steps and the data is stored securely in Stripe's system:
Getting Started – review the required details and accept Stripe's agreements (Services Agreement, Connected Account Agreement, Privacy Policy and E-Sign Disclosure).
Account – enter the account name and email.
Company Details – business registration number, website, and bank account (IBAN).
Company Address – your official registered address.
Representative – name, email, date of birth, and address of an authorized person.
Link Venues – choose the venues whose sales will be paid out to this account.
Review – go through the details and confirm.
💡 Tip: You can return to earlier steps any time before confirming. Your details are saved between steps.
Step 4: Link your venues and confirm
In the Link Venues step you choose which venues will have their sales paid out to this account. If you manage multiple venues, you can link several under the same payout account — or create separate accounts for different venues.
Once you've gone through all the steps, click Confirm at the Review step. The payout account is active immediately and any future sales will be paid out automatically.
Good to know
We need the company's official business bank account — not a personal account.
A single organisation can have multiple payout accounts if you'd like to send payouts from different venues to different accounts.
The account number and other details can be updated later from the same Payouts view.
Ticket sales reports are sent during the first full week of each month.
Payouts can only be processed once we've received and verified your payout account details.
Need help?
If you need a hand, reach out to us in chat or drop a line to support@cluby.com — happy to help. 💛