Creating a Stamp Pass in Cluby Partner Hub

A digital Stamp Pass rewards your customers for repeat visits. This guide walks you through creating a Stamp Pass in Cluby Partner Hub from start to finish — and how to choose the right stamping method for your venue's needs.

Creating a Stamp Pass in Cluby Partner Hub

A step-by-step guide for creating a Stamp Pass in Cluby Partner Hub — and how to choose the right stamping method for your venue.

Three ways to collect a stamp

A customer can earn a stamp at the till in three different ways — and you can combine methods on the same Stamp Pass.

NFC card — the customer taps their phone on the venue's NFC card. Effortless and fast, doesn't require POS integration.
QR code (POS integration) — the till scans the customer's QR code from the Cluby app. Stamps are verified automatically from the right purchases. Available with the Restolution point-of-sale system.
Rotating numeric code — staff share a code, the customer enters it in the app. No POS integration required.

💡 POS integration requires a separate setup. If you want to use Restolution POS integration, go through it first (step 2 below). NFC cards, by contrast, can be added either in advance under Action Links or directly while creating the Stamp Pass.

1. (Optional) Add NFC cards in advance

You can add NFC cards in two ways:

In advance under Action Links → NFC cards (described in this step) — the cards are then available to pick from in any Stamp Pass
Directly in the Stamp Pass wizard at Step 3 "NFC cards" — the newest and fastest way (described in step 5)

💡 Haven't received your cards yet? Order Cluby NFC cards from the Cluby team — they're delivered straight to your venue. Each card has a unique 4-character code required for activation.

Action Links flow:

Log in to Partner Hub at partners.cluby.com.
From the left sidebar, go to Action Links.
Open NFC cards — the view says "Manage NFC cards linked to your organisation".
Click + Add NFC card in the top right.
Enter the card's 4-character code into the boxes. The code is usually on the back of the card or in a corner.
Click Add card. The card is now linked to your organisation.

💡 Several cards at once? Use the Bulk create NFC cards button to add several cards in one go.

2. (POS flow only) Setting up the Restolution integration

If you want stamps to come automatically from the Restolution till, you first need to connect Cluby to Restolution. This is set up once, and after that the integration works for all POS-based Stamp Passes.

Connect Restolution

From the left sidebar, go to Settings → Integrations.
Find Restolution in the list and click Connect.

⚠️ Requires: A Restolution till with a QR code scanner and API keys provided by Restolution. Contact Restolution support and ask for the keys for the Cluby integration.

Fill in Restolution settings

After clicking Connect, you'll see the Restolution settings view with three sections:

JSON API key — used to fetch venues and products from Restolution. Click Add API key and enter the name and secret for the API key provided by Restolution.
POS keys — add all the till keys provided by Restolution, from every venue and till terminal. The names must match the ones defined on the Restolution side.
Venue mappings — link each Restolution business unit to the Cluby venue it represents.

💡 Tip: Add the API key first — after that you can fetch the business units from Restolution automatically.

📖 Detailed guide: Setting up a Stamp Pass with the Restolution POS system

3. Create a Stamp Pass

From the left sidebar, go to Stamp Passes. If you don't have any Stamp Passes yet, you'll see the welcome view with "Reward repeat visits with one or more rewards".

You have two ways to start:

Create new stamp pass — best for full control

Define how many stamps unlock the reward yourself. A stamp can be given at the till with an NFC card, a QR code or a rotating numeric code. Best when you want to build exactly the kind of pass you have in mind.

Activate a campaign — easy way to promote Stamp Passes

Launch a ready-made Stamp Pass campaign and get started in minutes. Best when you want pre-built settings and marketing materials.

This guide walks through the Create new stamp pass route. The wizard has four steps: 1. Basics → 2. Settings → 3. NFC cards → 4. Rewards.

4. Step 1: Basics

Click Create new stamp pass.
If you manage several venues, select the venues where the pass will be available. If you only have one venue, this option isn't shown.
Enter a name for the Stamp Pass in both Finnish and English. Use a name that's clear to customers, e.g. Lounaspassi / Lunch Pass.

Click Continue.

5. Step 2: Settings (stamp collection)

Define how many stamps the customer needs to earn the reward, and which method is used to collect them.

Enter the number of stamps, e.g. 10 stamps → free lunch.
Set the daily stamp limit (usually 1 stamp per day).
If you're using Restolution POS integration, choose the products that earn a stamp when purchased. Search by product name or product ID.
Optionally enable an automatically rotating activation code — the code rotates every morning and is sent to the email addresses you set.

💡 Good to know about stamp logic: If you set the number of stamps to 10, slots 1–10 on the card are stamps, and slot 10 is both the final stamp and the earned reward (e.g. a free lunch).

Click Continue.

6. Step 3: NFC cards (optional)

This is the step where you attach NFC cards customers can tap to collect a stamp. The view says: "Attach optional NFC cards that customers can tap to collect a stamp. Without cards, customers can still use a manual activation code."

You have two options:

A) Add a new NFC card

If you have a new NFC card in your hand that hasn't been added to Partner Hub yet:

Click + Add card
The Add NFC card dialog opens, with four boxes
Enter the 4-character code printed on the card
Click Add card — the card is activated and linked to this Stamp Pass automatically

B) Select from unlinked NFC cards

If you've previously added cards via the Action Links section (step 1) and haven't yet linked them to any Stamp Pass:

Click Select from unlinked NFC cards
Pick the cards you want from the list and link them to this Stamp Pass

💡 Tip: You can skip this step entirely if you're using only a rotating numeric code or POS integration.

Click Continue.

7. Step 4: Rewards

The reward is the benefit the customer earns once they've collected enough stamps.

Write the reward's name and description in Finnish and English.
Add an image of the reward. Recommended size: 1500 × 900 pixels.

💡 Tip for the image: You can either Upload your own image from your computer or use Choose gallery to pick a free stock photo directly from Partner Hub. For more details: How to add an image from the Partner Hub image gallery

POS integration — additionally:

Select the reward product by name or product ID.
Enter the price group ID — usually 1 (the default price list value).

8. Publish the Stamp Pass

Select Save and publish — the Stamp Pass is immediately available to customers in the app.
If you want to publish later, select Hide Stamp Pass from users and save. You can publish it at any time afterwards.

9. How a customer collects a stamp

With an NFC card:

The customer unlocks their phone (the Cluby app doesn't need to be open).
The customer taps their phone on the venue's NFC card.
A Cluby NFC pop-up appears on the phone — the customer taps it and the stamp registers automatically.

With a QR code (POS integration):

The customer opens the Cluby app and selects the Stamp Pass.
The customer taps the stamp card and shows the QR code to the till's reader.
The system registers the stamp automatically when the purchase meets the Stamp Pass criteria.

With a rotating numeric code:

The customer opens the Cluby app and selects the Stamp Pass.
The customer enters the code shared by staff into the Stamp code field.
The system registers the stamp, as long as the daily stamp limit hasn't been reached.

⚠️ NOTE: If you change the numeric code in Partner Hub, the old code stops working immediately. We recommend using the automatically rotating code for security.

10. How a customer redeems the reward

Once a customer has collected all the stamps, the reward is available to redeem in the Cluby app.

How the reward appears to the customer

Slots 1–10 on the stamp card are stamps. The last slot (10) is both the final stamp and the earned reward (a gift icon 🎁).
Before all 10 stamps are collected, the reward isn't shown in the app.

Redeeming at the till

The customer opens the Stamp Pass in the Cluby app
Taps the card's last slot (the reward icon)
A redemption view appears at the till — staff verify and confirm
The reward is redeemed, and a new Stamp Pass starts accumulating from the next visit

11. Managing Stamp Passes in the list view

In the Stamp Passes view you can see all your Stamp Passes at a glance. At the top you have a search field and two filters:

🔍 Search Stamp Passes
All activation methods — filter by stamping method (NFC / QR / numeric code)
All statuses — Active / Disabled

For each Stamp Pass, the row shows:

Name + number of rewards and stamps
Activation — e.g. numeric code "0301" (click 🔄 New code to change it) or activation method
Members — how many members are collecting stamps
Earned — how many stamps have been given in total
Redeemed — how many rewards have been redeemed
Venues — which venues the Stamp Pass is in use at
Status — Active / Disabled

12. Adding a stamp manually

If a customer missed a stamp — for example due to a technical glitch — you can add it manually from Partner Hub. We recommend doing this right at the till for the best customer experience.

Log in to Partner Hub.
From the left sidebar, select Members.
Search for the customer by name and click their profile.
Find the Stamp cards section and click Give stamp.
Confirm.

📖 Detailed guide: Adding a missing stamp manually

13. Editing and deleting a Stamp Pass

In the Stamp Passes view, click the ⋮ menu on the right of a row:

✏️ Edit — update details, image or POS products
📄 Copy — create a copy as a starting point for a new pass
👁️ Hide — the pass no longer appears to customers but is preserved
🗑️ Delete — removes the pass permanently (customers' collected stamps are lost)

💡 Tip: Prefer Hide over Delete — a hidden Stamp Pass keeps its history and statistics.