User management lives under Settings in Partner Hub. From there you invite your team, set their permissions and remove users when needed. This guide walks you through how permissions work, how to invite a new user and how to modify existing rights.
Permission levels and how they work
Partner Hub has two levels at which a user gets permissions: organisation-wide rights and venue-specific rights. You can mix them flexibly — the same user can be e.g. an admin of one venue and a viewer of another.
Organisation admin
Gets all rights to all venues in the organisation:
Create, edit and delete member benefits, member cards, stamp passes, birthday gifts and events across all venues
Invite, edit and remove other users
Manage organisation settings, integrations and the creation of new venues
⚠️ Only the organisation admin can create birthday gifts and multi-venue stamp passes.
Admin (venue-specific)
Gets full rights to selected venues — but not to the rest of the organisation's venues:
Create, edit and delete member benefits, member cards, stamp passes and events only in the venues they have access to
Sees the organisation's name and country, but not other venues they don't have access to
Cannot invite new users or manage billing
Viewer
Gets read-only access to selected venues:
Sees statistics and content
Cannot create, edit or delete anything — create buttons are hidden or locked
💡 The same user can be e.g. an Admin in Venue A and a Viewer in Venue B. Useful for restaurant chains or concept managers.
1. Open User management
Log in to Partner Hub at partners.cluby.com.
From the left sidebar, go to Settings → Users. In the Manage users view you'll see everyone in your organisation and their permissions.
2. Invite a new user
Click Invite user in the top right. The invite form opens.
Full name — the user's first and last name (e.g. "Lukka Johnson")
Email — the invite link is sent to this address
Choose the permission level (see below)
Click Send invite
Option A: Organisation-wide permissions
Turn the Set as organisation admin (access to all venues) toggle on.
The user automatically gets admin rights to all the organisation's current and future venues.
Option B: Venue-specific permissions
Leave the toggle off. A Select venues section appears, listing all the venues in your organisation.
Click a role to grant access, click it again to remove it.
Each venue has two role buttons:
Admin — full rights to that venue
Viewer — read-only access to that venue
You can mix different roles across venues. For example:
Venue A: Admin (click the Admin button)
Venue B: Viewer (click the Viewer button)
Venue C: No access (don't click either button)
💡 Tip: Keep the number of organisation admins small — usually company leadership and your Cluby lead are enough. For venue staff, a venue-specific admin role for their own venues is plenty.
Finally, click Send invite. The user receives an invite link by email — clicking it lets them set a password and log in.
3. Modify an existing user's permissions
When a user is already in your organisation, you can change their permissions at any time:
Find the user in the list and click the ⋯ menu on the right of their row
Toggle the organisation admin setting, or adjust venue-specific roles
Changes take effect immediately
⚠️ Note: If you change a user from organisation admin to venue-specific permissions, all their rights to other venues are removed. Make sure they still have access to the venues they actually need.
4. Remove a user
When a user leaves the organisation or moves to a different job:
Find the user in the list
Click the ⋯ menu on the row and choose Remove user
The user's access ends immediately
💡 Tip: Review the user list regularly (e.g. twice a year) and remove outdated accounts — especially those of former employees. This is important for security.
5. Weekly report settings
Every Partner Hub user automatically receives a weekly report by email on Mondays. The report includes an overview of the past week: new members, benefit usage and other key numbers.
If a user doesn't want the weekly report, they can disable it in their own user settings.