In Cluby, restaurant organisations and restaurant groups can set individual permission levels for each user. This makes it easy to control exactly what each team member can do and see in your account.
You can manage these permissions in the User Management page of Partner Hub.
Note: Birthday rewards can only be created by organisation admins – venue-only admins cannot create them.
User roles and their permissions
Role | Access level | Description |
Owner | Read, Write, Billing | Full access, including payments and billing. Usually the person who created the organisation account. |
Admin | Read, Write | Full access to all features, but no access to payments or billing. |
Viewer | Read only | Can view data and information but cannot make changes. |
How permissions work in restaurants and groups
Scenario | What it means |
Owner | The first person added to the restaurant or group account is automatically the owner. All others are admins by default. |
Organisation Admin | Admin for the entire restaurant group – has access to all venues, events, campaigns, and settings. |
Venue Admin | Admin for a specific restaurant location – can manage that venue’s events, offers, and content, but only sees basic info (name, country) about the parent organisation. |
Viewer | Can view relevant data for their assigned venue(s) but cannot edit anything. |
Managing permissions
When adding or editing a user in User Management:
Toggle the organisation admin setting to give full group-wide admin rights
Or assign venue admin rights for one or more specific restaurant locations
Venue admins automatically have viewer access to the parent organisation’s details but not to other venues in the group
Tip: Regularly review your user permissions to make sure staff and managers have the right access for their responsibilities.