This guide will help you create a digital stamp card (e.g., a lunch pass) to reward your loyal customers.
1. Define the basic settings
Open the Partner Hub and navigate to the "Rewards" section from the left-hand menu.
Select "New stamp card".
If you manage multiple restaurants, choose the ones where the stamp card will be available. (If you only have one restaurant, this selection will not be visible.)
Give the stamp card a name in both Finnish and English. Name it clearly so customers understand what it's for.
Choose the stamp card type:
POS Integration: This option is currently available only with the Restolution POS system. Stamps are collected automatically through the POS system.
Code-based: This option does not require POS system integration. Customers can collect stamps using a manual code.
2. Select products for stamps
The settings in this step differ slightly depending on the card type you select.
Code-based stamp card
Set a daily stamp limit, e.g., 1 stamp per day.
Both card types
Define how many stamps a customer needs to earn a reward.
POS integration stamp card
Choose the products whose purchase will grant a stamp. A customer gets one stamp for each product purchased.
Search for products by name or product ID and add them to the list.
NOTE! Always ensure that the article IDs are up-to-date in the Partner Hub. If stamps are not being generated, first check that the product IDs are correct.
3. Define the reward
Both card types
Define a name and description for the reward.
Add a picture of the reward. The recommended image size is 1500 x 900 pixels.
POS integration stamp card
Choose the product that will be given to the customer as a reward. Search for the product by name or product ID.
Add the price group ID. The value is usually 1, which corresponds to the default price list.
4. Edit a stamp card
You can edit an existing stamp card at any time:
Navigate to the "Rewards" section and select the stamp card you want to edit.
Click the "Edit" button.
Make the desired changes. (For example, in a POS card, you can add or remove products that qualify for stamps.)
Always remember to save and publish the changes.
5. Publish
Once you have filled in all the details, you can publish the stamp card:
Select "Save and publish" if you want the stamp card to be immediately available to customers.
If you want to publish the card later, select "Hide stamp card from users" and save. You can then unhide it and publish it again when you are ready.
6. Instructions for collecting stamps: POS Integration and code-based stamp card
POS Integration Stamp Card
This method requires integration with your point-of-sale (POS) system, where stamps are automatically marked based on the purchase.
How the customer collects a stamp in the Cluby app at the cash register:
The customer opens the Cluby app and selects the desired stamp card (e.g., Lunch Pass).
The customer presses "Collect Stamp" or equivalent and shows the QR code that appears in the Cluby app to the POS terminal scanner.
The system automatically registers the stamp when the customer's purchase meets the conditions defined in the stamp card (e.g., a lunch purchase).
Code-Based Stamp Card
When you create a code-based stamp card, the Cluby Partner Hub first automatically generates a unique code. This is the code you will share with your customers.
How the customer uses the code to collect stamps:
The customer opens the Cluby app. The stamp card has a field called "Stamp Code".
The customer enters the code you created in the Partner Hub and provided to them into this field.
The system then registers one stamp to the pass, provided the daily stamping limit (which you have set, e.g., 1 stamp per day) hasn't been exceeded. You can, therefore, define that the code can be entered and a stamp claimed only once per day.
You can modify the code in the Partner Hub anytime you like, but please note that the previous code will immediately stop working.
We recommend updating the stamp code daily to ensure the best possible security and to keep misuse at bay!