In the Members view you can see all your loyalty members in one place and look up an individual member's activity. In this guide you'll learn:
What data is shown about your members
How to search and filter members
How to open the individual member view
How to give a member a member card, stamp or event ticket, or add them as a member of another one of your venues
Open Members
Log in to Cluby Partner Hub and select Members from the left sidebar.
List view β overview
The Members view is made up of three parts: statistics at the top, search and filters in the middle, and the member list below.
Statistics at the top
Three cards show your most important member numbers at a glance:
Members β the total number of loyalty members you have
New members β those who joined in the last 30 days
Staff β holders of your staff card (card name and number of members)
Download email addresses (CSV)
In the top right of the view you'll find the Download member email addresses (CSV) button. This downloads the addresses of all members who have given marketing consent as a CSV file, ready to import into an external email tool.
π‘ Using EmailOctopus? We recommend the direct integration over CSV export: Setting up the EmailOctopus integration.
Search and filters
The list view has five tools for finding members:
π Search membersβ¦ β search by name, email or phone number
All genders β filter by gender
All age groups β filter by age
All member cards β filter by which member card the customer holds
All Stamp Passes β filter by which Stamp Pass the customer is using
π‘ Tip: You can combine filters β e.g. women aged 25β34 with an active lunch pass is a great target group for push notifications.
Columns in the member list
For each member, the row shows:
Name β click the name to open the individual member view
Benefits β the total number of member benefits redeemed
Stamps β stamps collected across all your Stamp Passes
Events β how many of your events the member has attended
Cluby purchases β total euro value of the member's Cluby purchases (e.g. event tickets and cards)
Member since β the date the member joined as your loyalty member
Individual member view
Click a member's name in the list to open their profile. The profile view shows you all of the member's activity and lets you carry out manual actions like giving a card, a stamp or a ticket.
Profile details at the top
Name and profile picture
Email address β Cluby anonymises contact details in Partner Hub for GDPR reasons, so you see the address in the format xxxxxx@cluby.email. You can still message the member via the Cluby app and push notifications.
π Birthday and age
Last seen β when the member was last active in the Cluby app
4 metric cards
Just below the profile header you'll see the member's key numbers:
Cluby purchases β total euro value of what the member has bought from you on Cluby
Benefit redemptions β how many of your member benefits they've redeemed
Stamps received β total stamps collected across Stamp Passes
Tickets purchased β number of ticket purchases
Memberships
A list of the venues the member belongs to, along with the date they joined each one.
+ Add as a member β if you manage several venues, you can add the member to another venue in your organisation
ποΈ Trash icon β removes the membership from a specific venue
Recent activity
A chronological list of all the member's activity on Cluby. The filter at the top lets you narrow the view by type:
All
Venue memberships β joinings
Member cards
Member benefits
Stamp cards
Events & tickets
Rewards
Member benefits, member cards, stamp cards, events & tickets
At the bottom of the profile you'll see separate sections for each. Each section shows what's already been given or redeemed, with a button to give something new.
Give a card, stamp or ticket directly from the profile
From a member's profile, you can give them a member card, a stamp or a free event ticket. Useful when you want to fix an issue (e.g. a missing stamp), reward a VIP customer or run a special campaign.
ποΈ Give card
Open the Member cards section in the member's profile and click Give card. You can give any of the card types you've created:
Given card β usually a VIP, staff or partner card
Purchasable card β e.g. handing over a season card as a gift
Recurring subscription card β you can activate a subscription card without payment too, for example as a trial
π Creating cards: Creating given member cards and The three member card types in Cluby
π’ Give stamp
Open the Stamp cards section in the member's profile and click Give stamp. This adds one stamp to the selected Stamp Pass β useful when, for example, an NFC or QR tap didn't go through at the till.
π Detailed guide: Adding a missing stamp manually
π« Give ticket
Open the Events & tickets section in the member's profile and click Give ticket. The Give ticket dialog opens:
From the dropdown, choose the event you want to give a ticket to
Click Give ticket
This gives the member one free entrance ticket to the selected event β no cloakroom, no payment.
π‘ Good use case: compensate a customer whose event was cancelled with a ticket to a new event, or reward a loyal customer with free entry to a special event.
β Add as a member of another venue
If you manage several venues under the same organisation, you can add the same member as a loyalty member of another venue too.
Open the Memberships section in the member's profile
Click + Add as a member
Choose the venue you want to add the member to
Confirm β the member immediately sees the new venue's member benefits, Stamp Passes and member cards in their Cluby app
Privacy and member data
Cluby protects the privacy of loyalty members in Partner Hub:
Email addresses are anonymised β you see addresses in the format xxxxxx@cluby.email. This protects your member from direct marketing and ensures email reaches them only via Cluby.
You don't see the phone number or real email address in Partner Hub.
You can message the member through push notifications in the Cluby app and via the EmailOctopus / CSV integrations to your email marketing tool (only members who have given marketing consent).
β οΈ GDPR note: The manual actions (Give card, Give stamp, Give ticket) are intended for rewarding members and fixing issues β don't add members who haven't expressed an interest in being your loyalty member.
Read more
ξξ»ξ